Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
Arrived with 10 days, perfect
Customer –
Muuuiitoo very much top the shopping experience, you can buy without fear arrived in Brazil in less than a week, the same product I advertise very beautiful.
A***r –
Very good lamp, bright colors many modes of switching colors, control from the phone, as well as watches, alarm clock, wireless charging, two speakers and Bluetooth. The quality of the plastic is good.
L***o –
Everything works properly, induction charges, speakers, app works, very good. Fast Delivery
P***i –
Orders arrived in two weeks OK, but the parcel is very broken!!! And the store after my order changed the price of PLN 267. On PLN 2,20zł. Do not recommend this seller!!!
M***a –
Too beautiful! Came super well packed intact box working perfectly. Arrived in 7 days in Santos SP induction loading everything perfect! I’m very pleased. Thank you very much sir store success and good sales!
M***i –
Very beautiful, the color variation of the lights is cool and the light is very strong, connection to the phone was easy both in the app and in the Bluetooth.
R***a –
Arrived before expected, very good quality, practical and simple to use!
E***k –
Arrived very fast with 15 days and well packed I loved… top
P***n –
Very nice, the speakers are good but the microphone is not very sensitive. When unplugging and re-plugging retains the time setting. To work the power programming has to be connected via bluetooth with the phone. I liked it very much!
A***r –
Good original lamp. Material plastic but good quality. The speaker is not very loud, but for the lamp will go. Charging is not very fast, but it charges. Generally satisfied as the lamp is very cool!
A***r –
The package arrived pretty quickly. Made of very good plastic, no smell. There are rubber bands on the legs and therefore does not slip. The brightness can be adjusted and a variety of colors (256 modes). Downloaded the application to the phone and you can control the lamp. Everything is simple and easy. Bought the product at a discount. I was very pleased with the purchase and did not regret that I bought it. I think it’s worth the money. I recommend the product and store!!!!✨✨✨✨✨
G***o –
The product came very well packed but I could not help the hours the rest so I was very sad
M***a –
I bought one for myself and gave a gift for my daughter, wonderful product, we are very satisfied, perfect and the sound is fantastic!
A***s –
Simply Perfect, nice design, recharge the mobile phone, have clock, alarm, sound box (good quality even) to listen to music via Bluetooth by mobile phone, have various lighting effects settings, the lighting reacts with the sound of the songs. At last, I liked it a lot and it’s really worth it
D***a –
Perfect, good material and good lighting…
Customer –
Nice lights, fair Bluetooth sound. NOTE! it has a type C 12v cable, I’m not sure what would happen if you accidentally use with your phone the charger provided, maybe the user manual has the information that I never read.
A***r –
Fast shipping. Fast delivery. Very well packed in dimpled bag and cardboard and nub foil. Complies with the description 100%. It is a charging station, Motion Light, alarm clock, sound system, etc. Intelligent LED table lamp with wireless charging station, Atmospheric lamp, Bluetooth speaker, Dimmable QI night light touch lamp with music synchronization, app control in gray white. Coupled via Bluetooth via app. It’s great that it exists in German. Pretty, Stable, Qualitative and Value. Clear buy recommendation. EU Plug Model. Serious and reliable store.
M***u –
I can absolutely recommend it. On other sides it costs around 50-70 € but here an absolute bargain. Charging Works without problems. Music quality is really fine believes me. The RGB lighting is very very good, several colors adjustable. Shipping time was with me about 3-4 days (to Germany). I took it in the color black. I definitely like it. Can I recommend completely. Thank you very much
D***M –
Excellent Product, I expected a simpler product but it works perfectly, it has hundreds of light modes, you can set the colors to your taste. I have in iPhone and charge without problems, the music is well heard and has a good light power. Highly recommended 10/10.