Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***k –
Convenient thing, with it it is easy to draw arrows. To the touch is small, silicone. The store quickly sent the goods. The parcel came in three weeks.
M***v –
It’s really fast, comfortable very much with him to put eyeliner well for those שיודעת put it convenient and faster
D***z –
As I know it shows, in the images it is very soft and soft so as not to hurt and it can be molded to the shape of the eyelid, I would buy it again
Customer –
Sense of plastic not השתמשתי long
I***V –
I received the order, everything as stated. very fast delivery. good quality of goods.
M***s –
I recommend it’s like the picture and also it’s soft good qualityNot so great good size.
F***r –
As described just missing to try it
D***a –
Very me like it. Never potrafiłam do wearing dashes, all try kończyły the failure. Now I feel that it will change and in the end I could start to use eyeliner’a AND enjoy the effect. Not yet posiadam eyeliner’a, so on wypróbowanie this robiłam brush with shadow eyeshadow. I am satisfied with your purchase. Pack came very quickly (to Germany)
B***a –
Super happy product ordered on March 13 arrived on March 25, very good product
N***n –
Same as in the photo, super practical
Customer –
Beautiful, as it is, I recommend store, now I just hope to know how to use it well…
P***p –
Everything in full accordance with the description. Thank you very much store.
E***o –
I have not used it yet but it is the same as the description, it is soft silicone.
G***s –
It’s wonderful!! It is super practical, the material is like rubber, it is very good
Customer –
Everything is OK, as described. The track was tracked, the order went on for two weeks. Recommend
O***a –
Delivery month. Haven’t tried it yet. When I ordered it, it seemed that this was the most necessary thing in the arsenal. But I came, and every time I do makeup, I put it off for later. funny. But on the other hand, the store has cool advertising, if we are happy to buy even unnecessary thingsAll good shopping
I***l –
Lovely silicone device, multi-functional, the base can be used as a cream pick-up spatula. I ordered yellow by mistake, contacted the store and asked to put blue. The seller responded and helped to solve the problem. Recommend seller and product!
Customer –
More beautifully positioned makeup tool
V***a –
Made of flexible plastic. He seems a little too wide but he does the job. Arrives earlier
P***B –
very interesting. I never thought that would help get this nice eyeliner shape.