Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***r –
Arrived in perfect condition same as description! Perfect service reliable helpful store fast delivery!
Customer –
Everything is good
Customer –
It is an order for three items arrival very fast and everything perfect. Is a butter-scraping knife. I love it, it’s very nice. Thanks to the store
J***a –
Arrived very fast, delivered to the door. Nice solid color, serrated on one side with holes on the other. Has a good weight to it.
Customer –
Ordered the 19 January 2023 Received the 03 February 2023
P***u –
Received with thanks as described well packaged dark in colour and heavy for a knife hopefully it works cutting into butter
B***i –
Super fast delivery, super service, 1A goods, happy to place order again. Traders to recommend, as price performance is top.
A***z –
The butter knife is phenomenal much better than I expected
E***a –
Bigger than I thought but well, I still didn’t use it
A***k –
A great knife! I liked the main very much, gave it to her, I will order more for myself! Heavy, smooth, the magnet reacts! Very high quality knife! Recommend!
R***e –
It is as seen in the photo. I thought I was smaller. Satisfied with the purchase.
B***z –
All right, item as described, very fast shipping, store totally recommended Yyyyyy++++
A***s –
I like it, I’m collecting them until I play a game in the different colors
J***o –
The item is as it appears in the store’s advertisement photo. Has arrived fast and well packed. It seems of good quality. Happy with the purchase I recommend it.
S***k –
Great butter knife, has some weight to it, looks super, order dispatched and received very quickly, well packaged, store recommended, thank you
E***e –
At the top Thank you very much I recommend this store Arrived 1 week before
J***u –
Completely good to buy at event price. I think you can slice the steak Good to buy at the price of the event!
T***g –
🙂 ok strong, nice The butter knife was probably slightly bent during transport. One of other products in the same package was broken. I did not deal with bending the knife back. The person who ordered it from me thinks it can remain as it is, because it is still comfortable to use. It is interesting that the supposed high force effect avoided the light bulb in the same package. The bulb is not damaged and works. Recommended.
A***s –
Very good quality, I love it and bigger than I thought
A***s –
I just love it, there are others for the set