Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5***r –
The curtains are not bad, attached to Velcro and are still fixed with carnations. Hold firmly. The Mount comes with curtains. Magnets work great. the material is durable. but the stitches are of poor quality, they are loose, the threads stick out. I had to fix it by hand.
V***v –
All well quickly sent and delivered relatively quickly here only the size does not correspond to the declared ordered 100 cm width, the length of 205 cm and it came 96 cm by 205 cm, although in the description it is written that the products are produced with an allowance of 6 cm and actually turned out as always, as dispute to open will not winter came Have to collective farm here such cases and so the goods are quality
V***a –
Excellent curtains
K***k –
Stitched with thin white threads, the quality of stitching is bad.
E***A –
I took it for the dacha in order to change the hanging woolen blanket for a more cultural one. In terms of heat preservation-I think it will be inferior, but superior in appearance and ease of use. The only but. Pattern-Cell, could be sewn and symmetrically. It was not so difficult to combine the pattern on two halves. Photo could not be added. Not that permission.
A***v –
Good quality
I***a –
Cool thing .. Like an insulated jacket .. Velcro perimeter curtains .. Magnets are sewn inside .. Recommend ..
B***e –
Conforming to the description easy to install, you just have to make a mistake with the double side because there are not many just the right length. To follow in time.
Customer –
Thank you for the curtains in size everything fit.
Customer –
Thank you. The order arrived on time. Looks good. It remains only to fix it in place.
S***v –
Everything is cool!!! I recommend the store.
A***n –
Very high-quality “door” is strong and stress-resistant. Very easy to install
D***v –
It’s all good. Description corresponds. Holds up perfectly. The store is worthy of trust. A batch of curtains of the color I ordered turned out to be in a marriage, the seller did not send the defective, but notified me through all available channels and offered options for solving the problem. Recommend!
R***n –
The blanket is good, though I made a mistake with the size, but I fitted it right. it is not blown, the tape is perfectly glued to the wood, the magnets grab each other well
T***o –
I liked it. Easy to install. I want another color.