Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***l –
The umbrella arrived broken, did not open. Packed in a simple bag. Was erased, a little more and would fall out. Pack better! !!!. The money was returned in dispute.
4***r –
Like, it’s okay. But it will be possible to experience only in spring
A***z –
It is a product that looks made with good materials, easy to use and nice to see and great finish. The only two details that I have with them is a fissure at the tip, and that its mechanism folds the umbrella more does not retract it. Of rest, I recommend it a lot.
S***U –
Product came in Athens after 20 days from the ordering process in good package and condition. Nice product and excellent store
M***a –
Like the umbrella, still not used so still not know if the advantages that say are real. By random thought the umbrella was more small to fit in my bag but at least have a handle. Experienced buttons open and close and works. Not like was the smell material but acjo after desaperece. Should have about 30,5 cm.
М***к –
Parasol arrived in 20 days. There is no chases on the Whiglyad, automatics and under vidkritti, and under zakritty, ALE not too hard to get back (zafiksuvati zastibku lippu), you can get zrobiti trokhi dovshu.
J***s –
umbrella was broken when i got it in the mail. I ordered 2 and 1 was fine but this one was broken and unusable
J***x –
Until I liked it, despite having imagined an umbrella with reinforced protection, but the frame is very resistant and the force with which it opens and closes is quite large. The rubberized fist of a sense of firmness and I think it will help in heavy rains.
Customer –
Super fast shipping and delivery. Shipped the very next day and delivered it to australia under 10 days. Coming to the product it looks decent value of money for $13. Nothing to fault. The color looks good and the build seems to be of decent quality. Haven’t used in the rain yet. Will update the review after long term usage.
V***v –
The umbrella was delivered in 3 weeks. Quite quickly. However disgusting. The handle is sticking out of the package, the pimp on the handle is very weak, rubbed during delivery and, accordingly, the handle also became frayed, a little, but unpleasant. I don’t know how the whole umbrella came. I liked the umbrella itself, it looks strong, the dome is two-layer. Although there is a minus in this. When folded, it is thick, does not fasten immediately on Velcro, it must be carefully straighed to fasten the onion. Conclusion, you can take for 540 rubles.)))))
B***b –
According to the announcement, the opening and closing are quite “violent”, I’m a little afraid that it will damage the solidity of the umbrella to use, we will see I have not tested it yet in the rain, in any case I like the help to close, In the rain it is not always obvious to close his umbrella by climbing by car… For the moment, I am satisfied, if problem I will ask another opinion but in the meantime I am pleasantly surprised, I recommend this product and the store(Arrived in France in 12 days!)
I***a –
The umbrella is good. The machine is working. Packed by norms. Radius 57 cm, diameter 114 cm, quite large. It is a pity that there is no reflective strip. I somehow decided that she should be
A***l –
Too happy thank you very much I bought it on 10 and I arrived on 16 to chili too fast and very cute and practical thank you very much store excellent
A***i –
Ordered March 10, received March 18. Product as described I recommend the dealer.
A***a –
Garna parasolka with a case. Viconana yakisno. Automatically clam and clam.
H***s –
I paid for 3 products, the store only sent 2 pieces.
V***u –
The goods for this money fire …. I didn’t check it in, Winter…
D***r –
Very beautiful umbrellas. Well packed and a pretty color. The automatic on-and folding mechanism works perfectly. Have it several times tested because I you want to give away. Delivery time was very good. Only 12 days. Many thanks.
K***o –
Although the umbrella is not exactly as on the images, I don’t mind it. Shipping was super fast, and actually I like it more without that grey line. So, I love it, it really seems to be of high quality. Thanks a lot.
W***o –
Umbrella☂️ Great. Arrived very fast. Too bad you can’t make a video