Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
It came to chili without problems, it does not come in a box, but it is well wrapped. I’m already using it and it works perfect, which yes, the back buttons don’t work. But out of that detail, all right.
E***a –
Thanks, decent for its price. if you want to use it daily buy something more expensive
Customer –
Is accurate to the item, uses AAA batteries, connects quickly to the computer.
D***z –
Very Happy! The product fully complies with the description. Thank you very much.
J***a –
It is the same as the photo a very good product, so if it works to battery aa, epro fulfills its function
a***r –
Recommended!! I work in the office and used the traditional mouse for several hours, that caused pain in my forearm, since I bought this mouse, that discomfort never returned. I adapted the first day, it is light, the click is very soft and silent. I recommended them to my colleagues because it catches their attention. I’m happy.
D***e –
I am very happy with this mouse. It’s very comfortable and good quality. If you work on pc, it’s good buy if you are gamer this mosue will be only ok for minecraft, and another games. But its not good if you play only fps games like valorant.
J***z –
Very good mouse. I had bought an ergonomic but very expensive. We will test it and we will see what. I recommend it. It came to Me in less than 2 weeks in chili.
9***r –
Was very easily packed-only a plastic bag in a “pupyrke” postal bag. But it’s all whole. In Vinda registered without problems. It is somewhat unusual to use it, but I hope it is temporary.
A***L –
Very well I love to arrive quickly I highly recommend
Z***c –
The package arrived in 23 days…and once again excellent cooperation….thanks seller
J***O –
Arrived very quickly! The equipment corresponds to the described. Recommend this seller Now I’m going to test to see if it helps not to come back and have tendinitis in my right wrist.
M***o –
The wife is all well happy. A lot of work at the computer. And the hand began to hurt. Wanted to start tunnel syndrome. But we will prevent it thanks to such a mouse.
Customer –
I ‘ve already used another one. Works well and the click does not sound
Customer –
fast delivery(order: Jan 2- delievered: Jan 30/March 3 was the deadline) and good quality and soft timbre.
V***n –
Comfortable mouse. Looks good. When working requires addiction. For left-handers will definitely not work. Goes without batteries. For a big hand.
F***o –
Order arrived early, works 10/10, uses 2 AAA batteries, and connects via a bluetooh to pc, very comfortable
L***i –
Perfect!!! Took a month but I’m very happy with the product, high quality. I can highly recommend. :)))
L***a –
Correct mouse. Very light, and standard size… I have a very big hand and it is a little small. Good price/quality ratio
J***l –
Perfect. Corresponds to the description. Received quickly. Soft matter to the touch. USB key arranged under the mouse. Delivered without a batteries. Top