Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***a –
The shipment was very poorly assured, it did not come with anything other than the box which arrived all crushed and in terrible condition. Luckily nothing happened to the machine, which performs its function quite well and leaves the eyelashes very cute. Arrived pretty quickly.
F***a –
Unfortunately the box was crushed but happily the product arrived in optimal conditions… I tried it and it meets expectations… My eyelashes are difficult to curl… But I still curl them up, I recommend, fast shipping
M***s –
The box was practically destroyed with a strange aroma, as if it were the strongest disinfectant. Everything is written in Japanese I think, with some translations in English. In general, it works well and you have to be careful when using a lot of heat so as not to damage the skin of the eyelid.
T***a –
Great! Was a bit scared about burning when using for first few times. I usually use on the hotter 2nd blue option cos I’m hispanic/Japanese and have straight decently thick lashes so I’ve been wanting one of these for ages cos I hate my straight/flat lashes but didn’t wanna spend an arm and a leg on an electric curler. I’d seen this kind on Amazon for like $10/$15-$20 which is crazy seeing how cheap it really is when buying thru the 3 for $1 sale. Anyways it COMES CHARGED AND READY TO USE but doesn’t last too long so you do need to charge it shortly after but doesn’t take long to charge. I’m very impressed by the quality! Yes, it doesn’t open very wide but I haven’t had any issues with that at all. As far as it burning me it’s safe tho it did scare me and was a bit hot once, but left it on for awhile. It says it takes about 30secs to pre-heat. It works great and my lashes actually stay curled for a dayish so I use it 1-2x a day! For the price GET IT! So worth it! Super FAST shipping!
R***s –
Excellent, very useful, leaves me amazing eyelashes.
R***s –
I arrive before the estimated date, it is a super good product. I recommend it, its packaging wine crushed, but everything is fine
Customer –
I loved it, it arrived early, I am very happy
B***a –
Excellent product and received in less than 30 days, fast delivery, very attentive to the service, my girlfriend is very happy with the. Product
P***s –
Very good product fast shipping arrive in less than 11 days to chile. Highly recommended. The only detail very short Type C charging cable but can be charged with the phone.
L***s –
It arrived very fast and perfect condition, I am already carrying it to prove it
B***o –
As is in the description. The color I ordered is the right one, now it only remains to test how it is
P***g –
The item is good but only the box a bit broke
Customer –
It is the same as the one in the photo, the material looks thick.
Customer –
It is the same as the photo, the material is thick and curler is large
M***a –
Very good curler, just be careful with the heat because it can burn your eyelashes
O***l –
Arrived fast to Peru fast, I tried it, it works very well, I’m happy!
J***a –
The product arrived long before the estimated date and in good condition, it works well, it complies with what was announced. As for the packaging, it arrived in terrible condition, luckily the item did not arrive broken.
N***s –
Thank you came the eyelash curler, the good thing about C charging door. For which it is appreciated.
J***g –
Very well turns on works but not yet tested on my eyelashes
L***z –
It doesn’t work I’m Sad turns on the red light and immediately turns off and does not heat anything