Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
As shown in advertising. I liked it a lot. It has several useful functions and is simple to use
J***é –
Very good quality for the price, the battery lasts really long, very well packed, I recommend the eyes closed
Customer –
Arrived before the deadline and the quality was very interesting. I recommend it.
Customer –
All right my son loved the clock Everything arrived right and well packed
R***s –
The watch comes perfectly packed, it connects perfectly on the smartphone, it is a good purchase with a very competitive price.
V***a –
Beautiful smart watch very functional I recommend top ..
R***r –
The product corresponds to the description on the website and is functional. It arrived well packaged. Shipping took a little over two weeks, which is really good. I am satisfied with the store.
D***a –
Very good product, for the price the quality is very good to
G***a –
Excellent Product
K***l –
Fast delivery. Items in order.
Customer –
item arrived as stated, havent test it yet. store recommended.
R***l –
Very good at value, good delivery time, recommended store.
F***r –
Well, the application seems clear. Watch pretty and easy to implement.
Customer –
Ordered on the 7th and received the 13th so very fast. The Watch arrived loaded, it is easy to use and the application is downloaded thanks to the QR Code. I’m delighted with my purchase.
M***k –
Product looks nice, as watch perfect and what with the rest measurement only testuję, delivery within 15 days
D***i –
Great. Thank you.
A***o –
Very good
F***a –
It is a gift so I still cannot put a good feedback, however I arrive earlier than expected and meets the characteristics of the store
B***O –
Already expected the quality of product, and reliable.