Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of multivendoraffiliate.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***s –
Looks good and feels good quality. Haven’t used it yet but so far it feels just a bit less quality than the official. For the money you can’t get any better
P***a –
Well everything came right works very well I just thought it was a little fragile the quality of the buttons is worth the price paid is great
C***s –
I received control in a period of no more than two weeks and my first impressions is that it looks durable and well built. There are No missing pieces, nor does it feel of very low quality taking into account the price that this is very economical.
A***s –
They are the best choice for that price you can get on Aliexpress. It is already the 4 I buy
L***V –
Product arrived two days late, even with fast shipping. The product arrived in good condition, well packed, the box in which it was arrived a little bit shredded but did not affect anything in the product. Came with a charger cable that serves as a connection, if you are going to use it on the PC however, it seems to be of a very fragile material. The control is very good, it is very light, keys are not as soft as that of an original control but, it is nice. For the purchase amount, I think it made up for a lot!
O***a –
Arrived before the deadline and perfectly packed in the box. My son tested both and loved it! Wearing looks very much like the original. Soft buttons. Congratulations seller! I’ll buy again
h***z –
Arrival faster than expected top quality is working really well I would recommend soon other at the top
C***d –
It arrived in perfect condition, before the estimated time and it works perfect. It came in its box, with its USB cable and previously charged. Fully recommended and reliable.
W***i –
The product arrived in 15 days. Real quick! I’m using it on PS2 with the blueretro and it works super well. 0 delay!!! Quite satisfied with the purchase.
f***z –
Everything perfect, it goes very fluid and soft. Almost the same as the original.
G***z –
It complies with what it promises and in just 8 days I arrive at my house for the price this exelente
L***a –
It is very similar to the original the truth that it is very well works perfectly x the moment the difference with the original especially in joycstik (very soft) but you can not ask for more very satisfied.
R***o –
Very satisfied with the control, not an original but it serves a lot of its purpose! I recommend for the quality and price👍
P***i –
Excellent order arrived almost in a month the shipment was fast although the packaging is poor but the merchandise arrived intact recommended I have re-ordered excellent material nothing to envy to the original.
Customer –
Very good, quality product. Works well on PC and Android
n***r –
Very good finish, identical to the original, I bought to use on my PS3, pity that the error in the connection by Bluetooth.
a***i –
Seem correct, my ps4 recognizes them, on the other hand the packaging arrived very badly, crushed Better packaging for sending would be better I did not play with it enough to see if the joybags supported the crush during transport.
v***r –
Works great in my pc, arrived early and for the price its a great controller
C***r –
For their price, the quality is good, and good alternatives as controllers for the PS4 consoles. They work exactly as the originals, but are lighter. Buttons, triggers and sticks also feel exactly like the originals. For the record, I only tested this controller with a PS4 console for many days, and also using an original controller for comparison. It also included a little cable to connect the controller to the PS4 (although mine looked “chewed” in the middle…) PROS: Good grip; Same shape as the original, so it’s compatible with any silicone cover; Excellent wireless reach, definitely 10 meters. CONS: Plastic seems weaker; The rumble feels weird or raw, stronger maybe, but it could be because the plastic is not as thick as the original; The resistors for the sticks are definitely not 10KΩ, most likely only 9KΩ, you need to be more careful with your movements; Battery is smaller, only 800mAh instead of 1000mAh like the original. 4.4★
I***a –
The best aftermarket PS4 controller I’ve had. By using you can’t tell that this is not a genuine DualShock 4. Battery capacity is smaller, the LED light isn’t as bright, the speaker isn’t as loud, but apart from those, the controls feel the same. I haven’t tested the vibrate function. I’m very satisfied with this controller. Much cheaper than the original but the experience is nearly the same. There might be a little more dead zone in the joysticks but it isn’t noticeable. Very good price/performance ratio. 6*